TURNS & EXCHANGES
FREE On-Line Returns
We are committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any Arthive products in their original, unused condition for a full refund of the merchandise value. We will gladly accept your return within 30 days of date of delivery.
Select frame also qualify for our 30 Day Test Run program: Go ahead. Get them dirty. Put them through their paces. If you aren’t 100% satisfied, we will gladly accept your return (in any condition) within 30 days of purchase using our normal returns process below.
In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab! To initiate your FREE return please click MY ACCOUNT for registered users. Having trouble, no worries, contact customer service at arthive94@gmail. om
For your convenience, you will be able to print a pre-paid shipping label for returns.
Please be sure to note the return tracking number.
INITIATE RETURN
Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method. Please contact for returns of purchases involving Arthive Gift Cards.
Customers from the Pakistan should use the return label on your packing slip and return using a carrier of your choice to:
We recommend using an insured and traceable delivery method. Arthive is not responsible for any returns lost in transit.
Exchanges
Please note that we do not perform exchanges at this time. For assistance in placing a new order for a different size or color please contact our 24 hour customer service at our email id. We are happy to offer FREE GROUND SHIPPING on your replacement order.